Communicating with migrants – Guide for staff in job centres and public services

 

Andrea Nispel (2019)

This guide is crafted for managers and customer-facing staff in job centres and public services, aiming to improve communication with migrants. The effective delivery of public services hinges on communication, yet various challenges arise, such as clients’ limited understanding, stress, and staff facing time constraints and the technical language of services. These difficulties are intensified when clients have limited English skills and different cultural perspectives.

Fortunately, this brochure provides concrete strategies and practical tips. Managers will find insights on supporting staff to assist clients with limited language skills, while all staff members can benefit from specific guidance to reflect on communication styles in our increasingly diverse working context. By implementing these recommendations, the guide seeks to enhance communication effectiveness, particularly in situations involving clients with limited English skills and diverse cultural backgrounds. The overarching goal is to create a more positive experience for both migrants and staff within job centres and public services.

 

https://www.ecml.at/Resources/ECMLresources/tabid/277/ID/101/language/en-GB/Default.aspx (09.01.2024)

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Language for work – A quick guide supporting the linguistic integration of adult migrants

 

Braddell A., Grunhage-Monetti M., Portefin C. and Sjosvard K. (2017)

This guide is for professionals supporting the linguistic integration of adult migrants, including those in language learning, integration programs, vocational education and training, human resources, adult education,  and labour market support services.

Successful integration of adult migrants depends on language skills and employment. Language proficiency is crucial for finding suitable employment, and employment, in turn, helps migrants develop their language skills.

For migrants arriving with limited language skills and no recognized qualifications, support to develop work-related language skills is essential.

The aim is to equip professionals with the knowledge and tools necessary to contribute to the linguistic integration of adult migrants, emphasising the critical role of language skills in their successful employment and societal integration.

 

https://languageforwork.ecml.at/ResourceCentre/tabid/4074/InventoryID/221/language/en-GB/Default.aspx  (09.01.2024)

Topics:
refugees Pole opinion Armed forces Donbas NGO Conflict Coordination Nato Displacement Humanitarian aid Economy Humanitarian crisis Discrimination Collaboration Humanitarian Response Plan Integration Gender UNHCR Supply chain Crimea European Union Humanitarian law Sanctions Health Displacement Sites Russia Age Emergency Shelters Mental health Military Policy Putin Humanitarian Actions poverty disinformation Employment Training Shelter Healthcare education Migration Language Refugee Inflation Forced Displacement



HOW TO GET REFUGEES INTO WORK QUICKLY

Legrain, Philippe, (2017)

The document outlines strategies to swiftly integrate refugees and asylum seekers into the workforce, with a specific emphasis on entry-level jobs. Drawing on research from 22 advanced economies receiving significant numbers of refugees, it presents 16 policy recommendations, highlighting effective practices and innovative approaches. The report underscores the importance of rapid employment for refugees, facilitating their integration into society and dispelling misconceptions of being a burden. It emphasises the need for governments, NGOs, and businesses to collaborate, addressing hurdles such as trauma, discrimination, and bureaucratic challenges refugees face in securing employment.

https://www.tent.org/wp-content/uploads/2017/08/TENT_StepUp_Final.pdf (09.01.2023)

Topics:
Displacement Language disinformation Crimea refugees Military Forced Displacement Inflation Gender Training Humanitarian law UNHCR Health Russia Employment Migration Healthcare Donbas European Union Discrimination Integration Mental health Age Humanitarian Response Plan Humanitarian Actions poverty Emergency Shelters education Pole opinion Nato Conflict Collaboration Shelter Humanitarian crisis Putin Armed forces Coordination Refugee Economy Policy NGO Displacement Sites Supply chain Sanctions Humanitarian aid